My wonderful wife and I were in Las Vegas for Christmas. There was no coffee machine or fridge in our room. To get a cup of coffee we had to take an elevator down 12 floors and then walk 1376 steps to McDonald's. The coffee is prettty good. McDonald's is not known for their customer service. At the McDonald's in the Luxor we had the best customer service experience we have ever had in a fast food restaurant.
We were up early so we headed down to McDonald's for an affordable coffee and breakfast. We had an egg McMuffin, no meat. The young man (Christian) who took our order was amazing! Polite, considerate, efficient, he knew the menu and prices without looking at the menu board. He upsold us to a breakfast meal without being pushy or abrasive. In the few minutes it took to place our order he made a very positive impression.
Unfortunately Chrstian didn't serve me every day. I did get to see him in action serving other customers and that reinforced my thoughts about him. His co-workers and even his manager paled in comparison to him.
I told his manager how great he is. I'm not sure what she did with the compliment. I decided to take it one step further; I contacted McDonald's head office and told them about Christian's service.
Have you ever thought of the level of customer service you offer at work or other places?
Have you taken the time to compliment someone for the service they provide?
Have you taken the time to let an organization know about your good experience with their representative?
A large number of people take the time to bitch and complain about poor service. I frequently hear about poor customer service. I rarely hear about good customer service.
Do you think if we paid more compliments service would improve? As a manager or co-worker if you complimented your colleague do think morale would improve?
"There is no effect more disproportionate to its cause than the happiness bestowed by a small compliment." Robert Brault
"A compliment is verbal sunshine." Robert Orben
"Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around." Leo Buscaglia